Terms of Service

By requesting a quote or engaging our services, you agree to these terms. These terms apply to all door refinishing, wood restoration, and related services provided by Churchkey Refinishing & Repair in Louisiana.

Churchkey Refinishing & Repair specializes in:

• Complete door refinishing and restoration
• Door painting and color changes
• Pet damage repair and wood restoration
• Shutter refinishing and repair
• Annual varnish maintenance programs
• Hardware service and installation
• Emergency storm damage repairs

All services are performed by experienced craftsmen using professional-grade materials, with special emphasis on marine-grade finishes designed for Louisiana's challenging climate.

• Free Quotes: All initial quotes are provided free of charge
• Accuracy: Quotes are based on information and photos provided by the customer
• Validity: Written quotes are valid for 30 days from date of issue
• Changes: Any changes to project scope may affect final pricing
• Final Inspection: Final pricing is confirmed after on-site assessment

We strive for accurate estimates, but final pricing may vary based on actual condition and scope of work required.

• Payment Methods: We accept cash, checks, and Venmo
• Payment Schedule: Payment is typically due upon completion
• Large Projects: Projects over $2,000 may require a deposit
• Changes: Additional work outside original scope requires approval

To ensure the best results, customers agree to:

• Provide accurate information about door condition and project requirements
• Allow reasonable access to the property for door removal and installation
• Clear the work area of personal belongings and obstacles
• Inform us of any changes to project scope or timeline
• Provide safe working conditions and notify us of any hazards

We stand behind our work with the following guarantees:

• Workmanship: We guarantee our workmanship for one year from completion
• Materials: We use quality materials appropriate for Louisiana's climate
• Satisfaction: We address any legitimate concerns promptly and professionally
• Follow-up: We check in after completion to ensure satisfaction

Normal wear and tear, customer damage, and acts of nature are not covered under our guarantee.

• Weather Delays: Completion times may be affected by weather conditions
• Material Variations: Natural wood variations may affect final appearance
• Existing Damage: Some damage may only be visible after stripping begins
• Color Matching: Perfect color matches are not always possible with aged wood
• Property Access: Customer is responsible for providing safe, reasonable access

• Before Work Begins: Projects may be cancelled with reasonable notice
• After Work Begins: Customer is responsible for work completed and materials used
• Weather Cancellations: We may postpone work for weather safety reasons
• Emergency Situations: We accommodate emergency rescheduling when possible

We believe in resolving issues fairly and promptly. If you have concerns:

• Contact us immediately to discuss the issue
• We will investigate and respond within 48 hours
• We aim to resolve all disputes through direct communication
• Our goal is always customer satisfaction and fair resolution